Salesforce AI agents vs. chatbots: what’s the difference?
It’s no secret that the biggest buzzword floating around the Salesforce ecosystem right now is Artificial Intelligence (AI). With everything from Einstein chatbots to Agentforce, understanding the nuances of all this new generative AI technology can be overwhelming. So, let’s break it down. In this article, we’ll take you through some of the key differences between the capabilities, use cases, and benefits of chatbots and AI agents.