Will AI replace Salesforce admins?
There’s been a lot said about this topic over the last two years, and the short answer is “no”. The caveat is that the admin role has already shifted in response to AI, and it’s going to shift further. The good news is that the parts of the job AI is taking over were never the most valuable parts. In this post, we’ll look at the fundamental areas of the admin role that AI can’t replace, why they’re so valuable, and how to adapt to the AI era as an admin.