Kickstart your Salesforce AI training with our new Agentforce course

Agentforce is making tsunami-sized waves in the Salesforce ecosystem, promising to redefine customer interaction, predictive analysis, and sales automation. But while the potential is undeniable, navigating the complexities of this powerful AI tool requires a deep and practical understanding. But don’t worry — DevOps Launchpad has you covered! You can now dive into the world of Salesforce’s autonomous AI with our new course: An introduction to Agentforce.

At DevOps Launchpad, we believe in empowering Salesforce users with the knowledge and skills to truly leverage the power of Agentforce. We delve into the practicalities, real-world examples, and potential challenges that come with implementing Agentforce. This means diving into the tricky bits, including:

Deployment drama: Agentforce can be difficult to deploy so our course guides you through managing metadata types, troubleshooting common obstacles, and ensuring a smooth implementation process.
Prioritizing security: When it comes to AI integrations, security is paramount. That’s why our course explores the security considerations associated with Agentforce, empowering users to protect their data and maintain a secure Salesforce environment.
Real-world application: The course includes examples and use cases to demonstrate how businesses are harnessing Agentforce to achieve tangible results.

What you’ll learn

Module 1: What is Agentforce?

Dive into the fundamentals of Agentforce: how it works, what powers it, and why it’s a step beyond simple automation. We’ll explore key technologies like the Atlas Reasoning Engine, Einstein Generative AI, and the Einstein Trust Layer, breaking down how they enable Agentforce agents to make intelligent, real-time decisions. By the end of this module, you’ll have a solid understanding of what makes Agentforce a game-changer in the Salesforce AI landscape.

Module 2: The evolution of Agentforce

Explore how Salesforce’s AI capabilities have evolved — from Einstein GPT, which automated simple tasks, to Einstein Copilot, which provided real-time assistance, and finally to Agentforce, which introduces fully autonomous, decision-making agents. You’ll learn how each stage of this evolution built upon the last, shifting from reactive AI to proactive, agentic intelligence. By the end of this module, you’ll have a clear understanding of how Agentforce fits into the bigger picture of AI in Salesforce and why it’s a major milestone in automation.

Module 3: Key features of Agentforce

Understand the core features of Agentforce, including its out-of-the-box agents designed for sales, service, and marketing — as well as the tools available in Agentforce Studio for customization. You’ll learn how features like Agent Builder, Prompt Builder, Agent Topics, and Agent Actions allow teams to tailor AI agents to their specific needs. By the end of this module, you’ll have a clear picture of how Agentforce works behind the scenes and how it can be adapted to different business processes.

Module 4: Implementing Agentforce

This module will guide you through the key considerations for a successful rollout, including defining clear use cases, ensuring data quality, and balancing automation with human oversight. You’ll also learn best practices for security and compliance using the Einstein Trust Layer and discover why a phased rollout strategy is the smartest approach. By the end of this module, you’ll have a solid framework for deploying Agentforce in a way that maximizes its impact while minimizing risks.

Module 5: Deploying Agentforce

Deploying Agentforce successfully requires a structured approach. This module covers DevOps best practices for AI deployments, including sandbox testing, version control, CI/CD automation, backups, and observability. Plus, we’ll tackle common deployment challenges — like integrations, user training and adoption, and data quality — so you can avoid common pitfalls and ensure your AI agents deliver real value.

Learn how to simplify Agentforce deployments with Gearset.

Why take this course?

Whether you’re a Salesforce user prepping for a Salesforce certification exam, or simply just curious to learn more about AI in Salesforce, this course will benefit you. When it comes to implementing new tools and processes within your development lifecycle, comprehensive knowledge and training are crucial. That’s why An introduction to Agentforce, like all our DevOps Launchpad content, is completely free and self-paced — so you can easily equip yourself with the skills needed to navigate AI implementation, minimize risks, and maximize your organisation’s success. There’s never been a better time to invest in your personal and professional Salesforce career development, and ensure your AI journey is built on a strong, knowledgeable foundation.

Ready to get started?

Enroll in our Agentforce course today, and unlock the full potential of autonomous AI in Salesforce.