A Salesforce DevOps course
Course introduction
As Salesforce orgs grow, so does complexity. With multiple teams working across systems, projects, and business units, it’s easy for development efforts to become siloed, inconsistent, or inefficient. A Salesforce Center of Excellence (CoE) brings structure to this chaos. This building a Salesforce Center of Excellence course will walk you through what a Salesforce CoE is, why it matters, and how to build one that truly supports sustainable, scalable growth. Whether you’re centralizing governance, improving DevOps processes, or trying to align business and technical teams, this course provides a practical roadmap to help you deliver greater value from Salesforce across your organization.
We’ll explore the core pillars of a CoE, the people and roles involved, and how to get started — plus advice on demonstrating impact and keeping your CoE relevant over time.
Who the building a Salesforce Center of Excellence course is for?
Team Leaders
This course is designed for any Salesforce professionals or leaders who want to learn more about building a Salesforce Center of Excellence — and is ideal for anyone involved in Salesforce strategy, governance, or process improvement. If you’re trying to bring more consistency and collaboration to the way your teams build and release on Salesforce, this course is for you.
What you’ll learn with the building a Salesforce Center of Excellence course
By the end of this course, you’ll be able to:
- Explain what a Salesforce Center of Excellence is — and what it isn’t.
- Identify the roles, processes, and pillars that make up an effective CoE.
- Understand how to scope your CoE and gain buy-in from stakeholders.
- Build frameworks that support decision-making, governance, and technical alignment.
- Launch and evolve your CoE to deliver lasting impact.
Most importantly, you’ll learn how to tailor your CoE to fit your organization’s unique structure and goals — whether you’re just starting out or refining an existing setup.
What’s included in the building a Salesforce Center of Excellence course
- Step-by-step guidance for building your Salesforce CoE from the ground up.
- Expert insights into CoE leadership, DevOps frameworks, and stakeholder management.
- Interactive modules with real-world examples and knowledge checks.
- Lifetime access so you can revisit the material anytime.
- A shareable certificate to demonstrate your skills and boost your professional profile
Like all DevOps Launchpad courses, this one is completely free and vendor-neutral, curated by Salesforce DevOps experts.
Building a Salesforce Center of Excellence course content
Module 1: What is a Salesforce Center of Excellence?
An introduction to the purpose and value of a CoE. You’ll explore common misconceptions, see how CoEs differ across orgs, and understand why they’re increasingly critical to success on the Salesforce platform.
Module 2: Core pillars of a CoE
Discover the six core pillars that support a successful CoE: DevOps, governance, architecture, people, testing, and security. Each pillar plays a key role in aligning teams, reducing risk, and delivering value faster.
Module 3: People and roles in a CoE
Explore the human side of Centers of Excellence. Learn who typically contributes, how CoEs are staffed, and how roles might vary depending on the size and maturity of your Salesforce setup.
Module 4: Getting started with building a Salesforce Center of Excellence
Practical steps to help you define the scope of your CoE, select early priorities, and make your first internal connections. This module focuses on creating momentum without needing to overhaul everything at once.
Module 5: Demonstrating value
Learn how to track and communicate the impact of your CoE. From defining KPIs to celebrating early wins, you’ll explore ways to show stakeholders that the CoE is delivering real benefits — and secure long-term buy-in.
Module 6: Evolving your CoE
A look at how CoEs mature over time. You’ll discover how to review and adapt your CoE model as your org changes, and how to keep your frameworks flexible, scalable, and aligned with business goals.
Other DevOps Launchpad courses you might be interested in
- Salesforce DevOps Leadership Certificate
- Assessing and improving your DevOps performance
- Salesforce DevOps Fundamentals Certificate
FAQs
What is DevOps Launchpad?
DevOps Launchpad is a free training platform packed with courses and resources for anyone in the Salesforce ecosystem looking to upskill in Salesforce DevOps.
The certifications, courses, and quizzes on DevOps Launchpad are curated by experts in the field from Gearset, the leading DevOps platform for Salesforce. But the majority of content on DevOps Launchpad is all vendor-neutral, and useful for anyone learning more about Salesforce DevOps.
Who is DevOps Launchpad for?
Anyone involved in any aspect of the build, test and release cycle for Salesforce – it doesn’t matter if you’re brand new to the ecosystem or more experienced in Salesforce development.
Our courses are designed to upskill everyone in DevOps, regardless of role. Whether you’re an admin, a developer, an ISV partner or a technical architect, there’s something here for you.
How do I complete courses and get certificates?
DevOps Launchpad courses are broken down into modules. To finish a module, you usually complete a quiz to test your knowledge with multiple-choice questions. Once you finish all the modules in a course, you’ll earn a certificate which can be downloaded and saved to your resume, or shared on your social profiles.
How do I navigate the platform?
Click the Courses tab to see the courses and certification tracks that you’ve enrolled for. This page will be blank until you choose courses in the library. If you want to return to a course in progress or one that you’ve previously completed, head to this page.
The Results tab shows your progress through the courses you’ve completed, including any certifications and test results. It’s a great way to track your learning journey and see the skills you’re building.
The Library is where you can browse courses and enrol to continue building your skillset. Once you enrol for a course, it’ll be added to your courses page and you can start working through it.
How do I access my account?
You can access DevOps Launchpad in different ways:
- The DevOps Launchpad homepage
- Direct login
- For Gearset users: click the DevOps Launchpad icon in the Gearset app
Do I have to complete the building a Salesforce Center of Excellence course all in one go?
No, you can take modules and courses in your own time. Your progress will be saved, so you can come back whenever suits your schedule!
Do I get a certificate for the building a Salesforce Center of Excellence course?
You will receive a certificate for each course that you complete. After you have completed all the courses and the final assessment, you will be awarded the official final certification.